Frequently Asked Questions

To ensure that we can provide you with the necessary supplies for your move, we advise you to reach out to Déménagement Ready2Move as soon as you have confirmed your moving date.

This will guarantee that we can meet your specific requirements and accommodate your needs for the entire duration of your move.

For further information and answers to commonly asked questions about our Rental Packages, please click on the provided link. Click Here.

The end of the month is by far the busiest time to schedule a move, so please contact us in advance to make sure that we have availability.

That said, we are happy to accommodate last-minute moves for instance, when other moving companies don’t show up when our schedule allows.

Please note, we operate on a first come, first serve basis and our availability is constantly changing.

Our availability may change at anytime and your slot is not secured until you receive a confirmation email from us.

Our office is open from 8am to 5pm Monday to Friday and 8am to 12pm on Saturday. If you have any non-immediate questions, we also check our email often. Generally, our moves take place between 8am and 8pm, but we are willing to move any time of day or night, including weeknights and weekends.

Every crew typically performs two moves a day, one in the morning and one in the afternoon. The morning move starts around 8am or 9am and ends when the last item in our truck is placed in the destination address. We try to estimate this time as best as possible, but it difficult to predict the exact duration of a move. Our afternoon and evening moves do not have fixed start times. The start times vary depending on when the morning move finishes. We kindly ask afternoon clients to be prepared to start their moves anytime between 1pm and 5pm.

At Déménagement Ready2Move Inc., we understand that sometimes circumstances can change and plans for your move may need to be altered. No matter how carefully you plan your move, unexpected events can arise that require you to cancel or reschedule. In order to ensure that our services are still available to all of our clients and to maintain a level of fairness and efficiency, we have implemented a Cancellation Policy.

Our Cancellation Policy requires a minimum of seventy-two (72) hours notice for moves scheduled Tuesday-Thursday and a minimum of ninety-six (96) hours notice for moves scheduled Friday-Monday. This grace period allows us to make the necessary adjustments and avoid any inconvenience to both our clients and our team. Failure to provide the required notice may result in a cancellation/rescheduling fee.

This fee is the loss of your reservation deposit, as outlined in Section 2.1.6 of our Moving Terms and Conditions, which can be found in both French and English on our website. We kindly ask that all of our clients carefully review and understand these terms before scheduling their move with us.

As a professional moving company, we take great pride in our services and aim to provide our clients with a stress-free and efficient moving experience. In order to achieve this, we allocate the appropriate number of movers and commit our trucks and equipment to each move. This is why it is essential for us to have a clear understanding of the scheduling and any changes that may need to be made.

We understand that unforeseen circumstances can happen, and we strive to be as flexible and accommodating as possible. However, we also have a responsibility to our other clients and our team to ensure that our operations run smoothly and efficiently. Therefore, we ask for your understanding and cooperation in adhering to our Cancellation Policy.

At Déménagement Ready2Move Inc., our goal is to provide exceptional service and make your move as seamless as possible. We thank you for choosing us as your moving company and we look forward to assisting you with all of your moving needs. If you have any questions or concerns about our Cancellation Policy, please do not hesitate to contact us. Our friendly and knowledgeable staff will be happy to assist you.

We charge a competitive hourly rate that depends on several factors, including the number of men needed to execute your move, travel distance between your initial and final destinations, and other considerations. We regularly conduct market research to guarantee that our rates stay competitive.

We do have a Two (2) hour minimum on all our moving services + 1 hour for Travel time.

* Materials cost, Quebec or Ontario Tax and credit and CC (3%) surcharge are extra.

Travel time is a standard charge in the moving industry. Typically 1 hour charge. The charge covers travel from our facility to your house, and travel from your house back to our facility. The cost is based on your crew size reservation and number of trucks used for your relocation. The travel time applies to all our moving services, except for the Reusable Moving Boxes rental.

Yes, we will provide you with a bill of lading.

What is the bill of lading?

The bill of lading is a legal document ensuring that a shipment of household goods will be picked up, transported, and received at the new home. It is issued by the moving company to the customer and includes all the important details of the move.

The purpose of the bill of lading is to ensure that your goods are being carried legally and according to a binding contract. Click on the blue links for more details.

Additionally, the bill of lading serves as the receipt proving that your shipment has been delivered to your home in good condition.

Must be signed before movers leave your property

At this moment, we only accept cash, debit and all major credit cards. We don’t accept personal checks.

You’re allowed to contribute as much or as little as you’d like on move day, but you hired us for a reason, so why not kick back and let us do the heavy lifting?

Additionally, movers are prohibited from doing any multiple-person carries with clients, so while you can run boxes and single person items, we can’t have any movers carry any items with you.

*For insurance purposes, none other than the employees of Demenagement Ready2Move are allowed on the truck.

This might be the most problematic and misunderstood part of any moving service.

Déménagement Ready2Move includes a $2,000,000 liability coverage with a $150 deductible. The customer is responsible for the deductible on any insurance claims.

We also offer two levels of cargo valuation coverage for your relocation.

Level 1) Released Value Protection (RVP)

Released Value Protection is the basic coverage for moving your household effects and is included in the cost of your move.

We suggest not moving with any company that does not offer R.V.P also known as mover’s liability insurance.

As explained by Canadian Association of Movers: “Under released valuation, the mover’s liability is limited to $0.60 per pound ($1.32 per kg) per article for household goods under provincial conditions of carriage regulations.

This would mean that a table weighing 100 lb. that is being shipped and which is damaged beyond repair would result in a cash settlement of $60 (100 lb. x $0.60 per lb.) even if the actual replacement cost of the table were $1,000.

Released valuation limits your claim to a maximum amount which is based on the total weight of your shipment (including the weight of cartons).

For example, in the unlikely event of a total loss, let’s say by fire, your maximum protection would be $0.60 per pound multiplied by the weight of your entire shipment. If your shipment weighed 5,000 lbs., the maximum settlement would be $3,000 “(5,000 lbs. x $0.60 per lb. = $3,000).”

Note: If you choose not to purchase (or you waive) Full Value Protection that Déménagement Ready2Move is offering, then Released Valuation is used.

Level 2) Full-Value Protection (FVP)

Déménagement Ready2Move offer full-value protection (FVP) that covers the repair or full replacement value of your belongings.

This valuation coverage is not insurance, it’s the amount of liability that Déménagement Ready2Move is willing to accept in the case that your belongings become damaged or lost during a move.

The valuation coverage will increase the cost of your move, which is an inconvenience for many. However, FVP coverage guarantees better protection than RVP coverage against accidents that may occur during your move.

Although FVP is not suitable for everyone, customers who believe their belongings worth more than $0.60 per pound should consider it.

The Full Value Protection will address lost, destroyed or damaged items in one of three ways:

• Repairing the item
• Replacing the item
• Make a cash settlement for the cost of the repair or the current market replacement value

Basically, if your two-year-old washing machine is smashed, Déménagement Ready2Move coverage will not replace it with a new one. You will likely be given the fair-market value of a two-year-old washing machine.

Note: Full-value protection does not cover items worth more than $100 per pound, unless it is specifically listed on the shipping documents. Known as *Items of Extraordinary Value described below.

Before you purchase our moving coverage, we recommend checking your homeowner’s insurance policy to make sure you’re not already covered. Don’t just assume that your homeowners insurance (or renters insurance) will cover all household goods while moving.

How FVP works:

This coverage is based by the Weight of the Household Goods transported or by a Lump Sum value, also called the Assessed Value. In this case, the customer sets the amount by value instead of weight for up to a maximum cargo liability coverage of 150K per truck.

If the value of this FVP coverage is by weight, it must be assessed at a Minimum of $10.00 per pound.

* You can use our Free Online Estimate to find out  the weight of your Household Goods Inventory or you can book an onsite Estimate with one of our representatives.

Once you determine the value of your household goods, Déménagement Ready2Move will be able share the different cost and deductible options available to you.

Our coverage cost is based on about 1 percent (1%) of your household goods value for a $0 deductible option.

The following is a sample list of non-protected items:

Packed By Owner  Cartons: Items not packed by us, which have internal content damage, are not covered under transit protection; unless there is exterior physical damage to the carton noted on the Inventory Form(s) at the time of delivery and it is proven that we did the damage.

Items of extraordinary value: Any article that is considered extraordinarily “*high value,” such as: art, antiques, extremely high-end furniture, and family heirlooms must be accompanied by an appraisal certificate from a reputable appraiser and provided to us in advance of your move, or these items will not be covered and the maximum compensation will be based on $10.00/lb x the weight of the item.

* High Value and Fragile Articles such as: marble, onyx, granite, glass, chandeliers, artwork, paintings, and taxidermy pieces must be crated; if they are shipped uncrated, they are shipped at your own risk.

Crating is to be done on site by a third-party service prior to your move day and should be covered under their insurance policy.

AML Crating Services (Click Here) it’s a well known company in the Ottawa- Gatineau area who offers High Value & Fragile Articles Packaging services.

You need to make sure that you have coverage for their work.

We cannot move: cash, jewelry, gold, silver, valuable documents, coins, and stamps.

These items are not covered and settlement will not be made for items such as these if reported lost or missing.

Items such as photo albums and urns with ashes should not be moved, because maximum compensation in the event of loss or damage will be based solely on the weight of the item.

These items are irreplaceable and we suggest you take them with you.

Please remember to carry your passport, driver’s license, and any other important travel documents with you as well, as these items are not covered under Transit Protection and cannot be accessed once loaded. 

This comprehensive moving checklist is designed to assist you during every step of your relocation. Before moving, it is important to ensure that your belongings are adequately insured, both during transportation and storage.

• Be sure to verify that your chosen moving company is also insured and request a copy of their Certificate of Insurance (COI). However, keep in mind that this insurance only applies if you purchase Full Value Protection (FVP).
• It is recommended to discuss FVP and other coverage options with your mover to determine the best plan for your needs.
• Additionally, make sure to familiarize yourself with any items that your moving company is unable to transport or store, such as live plants, certain food products, or flammable items.
• To avoid any items being left behind or forgotten, create a detailed inventory of what will be moved in each room.
• On moving day, reserve necessary spaces for the moving truck, such as elevators and parking spots, at both your current and new location.
• When your belongings are being unloaded at your new home, carefully check off each item and note any missing items or damage before signing for delivery.
• Before leaving your old residence, thoroughly inspect the premises and pathway to the moving vehicle to ensure that nothing is left behind.
• Upon arrival at your new home, repeat the inspection process, including a thorough check of the moving vehicle.

Consumer Checklist.

Good Practice Guidelines for Canadian Movers (Click Here)